Shipping policy

Last Updated: February 23, 2026

At Pure Shade Store (www.pureshadestore.com), we are committed to providing reliable and transparent shipping for all our customers.

1. Shipping Costs

We are pleased to offer Free Shipping above 25,- Euro.

Shipping Cost above 25 euro: €0.00
Shipping Cost below 25 euro: €5.99

2. Processing & Cut-off Time

Order Cut-off Time: 10:00 PM (GMT +0)
Handling Time: 1–3 Business Days (Monday–Friday)
Note: Orders placed after the cut-off time or during weekends/public holidays will begin processing on the next business day.

3. Transit & Delivery Time

Our estimated delivery timeframe is:

Transit Time: 6–10 Business Days (Monday–Friday)
Total Estimated Delivery Time: 7–13 Business Days (Handling + Transit)

Please note that delivery times are estimates. Factors such as courier delays, weather conditions, or customs processing for international shipments may occasionally impact these timeframes.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

5. Delivery Address & Accuracy

Customers are responsible for providing accurate delivery information at checkout.

We cannot guarantee address changes once an order has been processed.
Failed deliveries due to incorrect or incomplete addresses may result in additional shipping charges for re-delivery.

6. Returns, Damages & Issues

If your item arrives damaged, incorrect, or you are not satisfied with your purchase, please contact us within 30 days of delivery at info@pureshadestore.com.

Do not send returns to our registered business address without prior approval.
For full details, please refer to our [Return & Refund Policy].

7. Customer Support

Our team is here to help during the following hours:

Monday – Friday: 09:00 AM – 05:00 PM
Saturday & Sunday: Closed
Email: info@pureshadestore.com